Privacy Policy

1. Who We Are

This Privacy Policy applies to Direct Imperial Tree Services ("we," "us," or "our"), a tree service company located at 315 W 10th St, Imperial, CA 92251. Our website is located at www.imperialtreeservices.com. You can reach us with privacy questions at team@imperialtreeservices.com.

2. Information We Collect

We collect information in two ways: directly from you and automatically when you visit our website.

Information you provide directly

When you fill out a contact form, request an estimate, or call us, you may provide your name, phone number, email address, property address, and a description of the work you need done. We collect only what you choose to share with us.

Information collected automatically

When you visit our website, we may automatically collect technical data such as your IP address, browser type, pages visited, time on site, and referring URL. This data is collected through cookies and similar tracking technologies, including third-party analytics tools such as Google Analytics. This information does not directly identify you by name.

3. Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - to help the site function correctly and to understand how visitors use the site. You can configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling cookies may affect the functionality of some parts of our website. We do not use cookies to serve targeted advertising.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule estimates or service appointments
• To communicate with you about the status of your project or request
• To improve our website and understand how visitors interact with it
• To comply with legal obligations or respond to lawful requests from government authorities

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. How We Share Your Information

We may share your information in limited circumstances:

• With service providers who assist us in operating our website or conducting our business, such as form hosting platforms or analytics providers, under confidentiality agreements
• If required by law, regulation, or court order
• To protect the rights, property, or safety of Direct Imperial Tree Services, our customers, or the public

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services you have requested, maintain business records, and comply with legal obligations. If you would like us to delete your information, please contact us at team@imperialtreeservices.com and we will do so within a reasonable time unless we are required to retain it by law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of any future direct marketing communications

To exercise any of these rights, contact us at team@imperialtreeservices.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

10. Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: